All support requests concerning the e-infrastructure resources should go to firstname.lastname@example.org.
This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provides first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.
Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.