Service not activated in NIRD Service Platform

We regret to inform you that, due to a recent change made by Feide in response to the new national security directives in the sector, you might no longer be able to launch services on the NIRD Toolkit.  The reason is that, from now on, your institution shall approve the services requiring Feide login. If a service is not approved, you cannot access it with your Feide account. Unfortunately, the approval cannot be exercised when the services are deployed dynamically, and on-demand like in the NIRD Toolkit.  

What can I do? 

If you are experiencing a problem with using the NIRD Toolkit, we advise you to email the Feide administrator at your institution with us in CC (sigma2@uninett.no).  

If this takes time and you have an urgent need to use the NIRD Toolkit, there is a workaround (a little cumbersome but only temporary) to mitigate the problem, described here: 

Deploy a service through the NIRD Toolkit – Service not activated 

More information about the changes 
 

You can read more about the changes Feide has made in this article on www.feide.no (in Norwegian).  

We are currently working with Feide to resolve the issue. The solution shall allow automatic approval of all the services deployed through the NIRD Toolkit if the NIRD Toolkit service itself is approved. In the meantime, some organisations have already dealt with this problem by choosing the “Opt-in” option and therefore by approving all Feide Services. This is the temporary solution suggested by Feide and we will contact your organization’s Feide administrator to inform them about this option. 

Please note that Sigma2 was not notified of the changes, and therefore we could not inform you beforehand. Apologies for the inconvenience this may have caused!  

This post will be used to provide updates as we have more information available.

Apologies for the inconvenience this may have caused! 

NIRD-TOS maintenance is active

Dear NIRD and NIRD Toolkit user: NIRD-TOS is currently down and will remain unavailable until Wednesday 12:00. We are replacing all cables during the next coupe of days.

Note that NIRD-home is also not available during that time.

All remote mounts on Fram, Saga and Betzy using NIRD-TOS will be unavailable until downtime is over

Downtime for NIRD-TOS (including toolkit) and Fram 2nd November- 6th November

We will have downtime the following week to try again to replace all internal cables in NIRD-TOS and Fram storage systems.

NIRD-TOS (Including the toolkit) will be down from 08:00 Monday 2nd November to wednesday 4th 12:00

Fram will be down from Wednesday 4th 08:00 until Friday 6th 12:00

There is still a chance that the downtime will not happen, but proper notification will be given in the opslog. Unfortunately the current situation with Covid-19 makes it difficult to make detailed plans.

We apologize for any inconvenience.

Downtime for NIRD_TOS and Fram is postponed

The downtime for NIRD-TOS on 26th October until 29th October is cancelled and the downtime for Fram from 28th October until 29th of October is cancelled.

New dates for the downtime will be announced monday 26th or tuesday 27th.

During the downtime we will replace all internal cables between disk controllers and disk enclosures. The firmware upgrade two weeks ago helped a lot, but we are still seeing ccommunication errors so the decision is to remove all cables and replace them.

Downtime for Fram and NIRD on 12th October – 15th October

There will be a scheduled downtime for Fram and NIRD during week 42.

The downtime will start on Monday 12th at 08:00 and last until Thursday 15th at 15:00. Parts of the systems may be available during this period

The Downtime on monday is primarily for testing UPS and power facility in Fram datacenter, but we will at the same time start installing new firmware for all storage systems in Tromsø and NIRD Trondheim.

Downtime 20th – 24th of April is over. Services are back in production

All services on Fram and NIRD are now be back in production, except for slurmbrowser and desktop.fram.sigma2.no.

Here is a list of what has been done during the last four days:

  • Firmware upgrade on NIRD in Trondheim and Tromsø
  • Firmware upgrade on NIRD Toolkit
  • Firmware upgrade on Fram storage and Fram nodes, switches m.m
  • Software/OS upgrade on NIRD Trondheim and Tromsø
  • Software/OS upgrade on NIRD Toolkit
  • Software/OS upgrade on Fram nodes

In total, including vendors, ca 15 people were involved in the upgrade.

We thank you for your patience.