We have been in contact with our providers regarding the filesystem issues on Betzy, and they believe they have a solution for this. This upgrade is currently planned to be implemented in August.
We apologize for the inconvenience this has caused! Until the upgrade we will continue to monitor Betzy and attempt to resolve the issues as they occur.

/NRIS Team

We have noticed an issue with incoming tickets to [email protected], where lines of text are “disappearing” upon arrival (either partially, or whole email - we receive empty mails). Based on some internal testing and testing from users (thank you!), we have discovered that it occurs when:

1. Text is formatted before sending: Specifically text which is between lines of #####s, and even some markdown (though unpredictable interval) formatting.
2. Email that is forwarded to us, alongside with new...