Disruption to e-mail for administrative support ([email protected])

Since 13:05 CET today, e-mail to and from our ticket system for administrative support has been working again. We are receiving and registering new requests as normal.

If you sent an e-mail to [email protected] between the evening of 12 November and 13:00 on 13 November, please send it again. Some of the e-mails sent in this period may not have reached us.

Replies to existing requests that were delayed during the incident should arrive shortly.

We apologise for the inconvenience, and thank you for your patience.

Best Regards,
NRIS Team

Since the evening of 12 November, an ongoing Microsoft 365 incident has been disrupting e-mail delivery to and from our ticket system for administrative support ([email protected]). This affects both directions:

Incoming: E-mails sent to administrative support may be delayed or may not reach us. No ticket is created for them in our system.
Outgoing: Replies and updates from us may be delayed or may not be delivered.

If you contacted us during this period and haven’t received an automatic confirmation or a reply, please resend your request after the incident is resolved. Requests that are already registered are not lost, but our replies may reach you late.

The root cause lies with Microsoft and is unfortunately outside our control. We are following the situation and will update this entry when mail flow is back to normal.

Please note that technical support is not affected.

We apologise for the inconvenience.

Best Regards,
NRIS Team